FAQ

Q: When will my order be shipped?

A: Our fulfillment centers require 3-7 business days to process your order if all items are in stock.
Q: Who are your shipping carriers?

A: We partner with Fedex, UPS, USPS, CanadaPost, and Sf-express for reliable delivery services.
Q: How will I know when my order has shipped?

A: You will receive an email notification with a tracking number as soon as your order is dispatched. All orders are shipped with parcel tracking for your convenience.
Q: Can I change my shipping address?

A: Once an order is in transit, we are unable to alter the shipping address. You should contact the carrier directly to inquire if changes can be made.
Q: What are the shipping fees?

A: Shipping fees vary by destination. You can view an estimate by simulating an order and proceeding to the shopping cart on our website. We offer international shipping to many locations.
Q: What if I'm not home for delivery?

A: Carriers typically leave packages at your door. If deemed unsafe, a notice will be left with details on where and when to pick up your order. You may also instruct the carrier to leave the package at your door or arrange for pickup at your convenience.
Q: The item I want is out of stock. What can I do?

A: We take pride in offering high-quality, made-in-Canada supplement and skincare products. Occasionally, due to supply chain challenges, products may become temporarily unavailable. We encourage you to subscribe to our newsletter for immediate updates on restocks, exclusive new product launches, and special discounts. By subscribing, you'll be among the first to access our most sought-after items upon their return.
Q: Can I edit or cancel my order?

A: You may request to edit or cancel your order provided it has not yet been shipped. After shipment, changes or cancellations are not possible until the items are returned. To modify or cancel your order, please contact our customer service team for assistance.
Q: Is my payment secure?

A: Absolutely. We prioritize your security and privacy, employing advanced measures to ensure a safe and secure shopping experience. All transactions on our website are fully protected.
Q: Do I have to pay taxes and/or customs duties?

A: International Customers: Orders may be subject to local taxes and customs duties, which are the responsibility of the customer. These fees are levied by the local customs or the third-party carrier. Canada Customers: Applicable sales taxes will be applied at the time of purchase.
Q: What payment methods do you accept?

A: We accept Visa, MasterCard, Apple Pay, Alipay, and WeChat Pay.